Contact us

If you'd like to Purchase a product, please contact us through one of the methods below.

By Telephone

Call our Customer Service team on 0845 459 2020 (8 lines), any time between 7:45am and 5:30pm, 5 days a week. (Local rate from all land line numbers

By Email:

Click here to send an email to our Customer Service team. We aim to respond to your email within 1 hour of receipt during a working day.

By fax:

Fax us an official order on 0845 257 9947

By post:

Complaints process for shopping online

If you're not satisfied with the level of service you receive online, please do let us know by contacting us as above. If you are still dissatisfied with our response, then please email our Customer Service Manager or write to us at:

Marie Blackwood
Customer Service Manager
Towers & Sanders Ltd
Unit 1 Bellingham Trading Estate, Franthorne Way
London SE6 3BX

Alternatively you can write to our Managing Director:

Mark Guirard
Managing Director
Towers & Sanders Ltd
Unit 1 Bellingham Trading Estate, Franthorne Way
London SE6 3BX

We undertake:

• To deal with your complaint fairly, confidentially and effectively
• To acknowledge your complaint within 5 days and provide a likely timescale for resolving it
• To keep you updated on progress made .

Website technical problems

If you're experiencing difficulties placing an order, please email us with details of the problem and we'll try to resolve it as quickly as possible. Alternatively you can contact our Customer Service team on 0845 459 2020 to place your order.

NOT to be confused with the DIY / Trade imports

We are passionate about British made, craftsman built, high quality products. As you deal direct with the manufacturer, there are no middlemen, no shops, no dealers, making our prices exceptionally good value. all at factory direct prices! Why pay more? Sold to the hire industry, tradesman & end users throughout the UK at realistic prices.